PIECES Terms of Service

Effective Date: April 1, 2026

These Terms of Service ("Terms") govern your access to and use of the PIECES iOS application and related services (collectively, the "Service") operated by PIECES Market, Inc. ("PIECES," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into these Terms.

2. Account Registration

You must create an account to use most features of the Service. You agree to provide accurate, complete, and current information and to keep your account information updated. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. Notify us immediately at support@pieces.market if you suspect unauthorized use of your account.

3. The PIECES Marketplace

PIECES is a marketplace that connects buyers and sellers of limited edition fine art prints. PIECES is not a party to transactions between buyers and sellers and does not own, inspect, or guarantee any items listed on the platform. Buyers and sellers transact directly, subject to the protections described in these Terms.

4. Seller Verification and Onboarding

To list items for sale on PIECES, you must complete our seller verification process, which includes identity verification through our payment processor, Stripe Connect. Upon completion of identity verification, your account will be designated as a "New Seller."

After completing three (3) successful transactions with no disputes, your account will be automatically upgraded to "Verified Seller" status. Seller status badges ("New Seller" and "Verified Seller") are displayed on your profile and listings to provide transparency to buyers.

PIECES reserves the right to suspend or revoke seller privileges at any time for violations of these Terms or for conduct we believe to be fraudulent.

5. Listings and Seller Obligations

If you list items for sale on PIECES, you represent and warrant that:

• You have the legal right to sell the item.
• All information in your listing, including title, edition size, condition, and provenance, is accurate and complete.
• The item is not counterfeit, stolen, or otherwise misrepresented.
• You will fulfill all accepted offers promptly and in accordance with these Terms.

Per-Listing Documentation Requirements

All listings must include the following documentation:

• At least one front photograph of the print.
• A photograph of the back of the print.
• A close-up photograph of the artist's signature.
• A close-up photograph of the edition number.

For listings with a sale price of $5,000 or more, the following additional documentation is required:

• A photograph of the Certificate of Authenticity (COA).
• Proof of purchase or provenance (such as a gallery invoice, auction receipt, or original order confirmation).

For listings under $5,000, a Certificate of Authenticity and proof of purchase are recommended but not required. PIECES reserves the right to remove any listing that does not meet documentation requirements or that we believe to be fraudulent, counterfeit, or misrepresented.

6. Buyer Obligations

By making an offer or completing a purchase on PIECES, you agree to pay the full purchase price including applicable fees. Buyers are responsible for reviewing listing details, photographs, and documentation carefully before making an offer. All sales are subject to the Buyer Inspection Period described in Section 8.

7. Fees and Payments

PIECES charges an 8% commission on completed transactions, calculated on the final sale price. Payment processing fees (2.9% + $0.30) charged by Stripe are passed through to the seller. For transactions over $5,000, escrow fees charged by Escrow.com are also passed through.

Payments are processed by Stripe. By using the payment features of the Service, you agree to Stripe's Terms of Service. Seller payouts are made to the bank account connected to your Stripe Express account, typically within 2–7 business days of transaction completion.

8. PIECES Protected — Buyer Inspection Period

Every transaction on PIECES is PIECES Protected. Your payment is held securely from the moment you confirm a purchase until you receive the piece, inspect it, and confirm it matches the listing. If something is wrong, you're fully refunded. Sellers only receive payment after you confirm satisfaction or the inspection window closes without a dispute.

All transactions on PIECES include a five (5) calendar day Buyer Inspection Period following confirmed delivery. During this period:

• The transaction remains in "delivered" status and funds are not released to the seller.
• The buyer may inspect the item to confirm it matches the listing description, photographs, and documentation.
• If the item is materially not as described, the buyer may open a dispute within the inspection window.
• If no dispute is raised within five (5) calendar days of confirmed delivery, the transaction automatically completes and funds are released to the seller.

Disputes raised during the inspection period will be reviewed by PIECES. If the dispute is upheld, the buyer will receive a refund and will be responsible for returning the item to the seller at the seller's expense.

9. Escrow Protection

Transactions over $5,000 are automatically processed through Escrow.com for buyer protection. Upon completion of a qualifying transaction, funds are held in escrow through the Buyer Inspection Period described in Section 8. Escrow transactions are subject to Escrow.com's terms of service.

10. Shipping

Sellers are responsible for shipping items to buyers in a timely manner following acceptance of an offer and receipt of payment. All shipments must include tracking information and appropriate insurance. PIECES may offer integrated shipping services through third-party logistics partners. Shipping costs are the responsibility of the buyer unless otherwise agreed upon between buyer and seller.

Sellers are responsible for packaging items appropriately to prevent damage during transit. PIECES is not liable for items damaged, lost, or stolen during shipment. In the event of damage during transit, buyers should raise a dispute during the Buyer Inspection Period.

11. Prohibited Conduct

You agree not to:

• List counterfeit, stolen, or misrepresented items.
• Manipulate prices, reviews, or market data.
• Use the Service for any unlawful purpose.
• Circumvent the PIECES platform to complete transactions off-platform in order to avoid fees.
• Harass, threaten, or abuse other users.
• Attempt to gain unauthorized access to the Service or other users' accounts.
• Use automated tools to scrape, index, or access the Service without our permission.
• Upload fraudulent documentation, including falsified Certificates of Authenticity or provenance records.

12. Intellectual Property

The Service and its contents, including but not limited to the PIECES name, logo, software, and design, are owned by PIECES Market, Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.

By uploading images or content to the Service, you grant PIECES a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with operating and promoting the Service.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. PIECES DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PIECES MAKES NO WARRANTIES REGARDING THE ACCURACY OF PIECES ESTIMATES, MARKET DATA, OR OTHER MARKET INTELLIGENCE FEATURES. PIECES DOES NOT AUTHENTICATE, APPRAISE, OR GUARANTEE THE AUTHENTICITY, CONDITION, OR VALUE OF ANY ITEM LISTED ON THE PLATFORM. SELLER VERIFICATION BADGES INDICATE COMPLETION OF OUR VERIFICATION PROCESS AND TRANSACTION HISTORY; THEY DO NOT CONSTITUTE A GUARANTEE OF SELLER RELIABILITY OR ITEM AUTHENTICITY.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PIECES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES ARISING FROM TRANSACTIONS BETWEEN BUYERS AND SELLERS, DISPUTES OVER ITEM AUTHENTICITY OR CONDITION, OR LOSSES DURING SHIPPING. PIECES'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE TOTAL FEES PAID BY YOU TO PIECES IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless PIECES and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your listings, your transactions, your uploaded documentation, or your violation of these Terms.

16. Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Service shall be resolved by binding arbitration in New York, New York, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms in the app and updating the effective date above. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

18. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease. Sections 12 through 16 survive termination.

19. Contact Us

If you have questions about these Terms, please contact us at:

PIECES Market, Inc.
support@pieces.market