Common questions about PIECES.

Every listing requires a Certificate of Authenticity. Listings of $5,000 or more carry additional documentation review by our authentication partners — artwork identification, edition placement, signature comparison.

Sellers pass Stripe identity verification before they can list. Verified Seller status is awarded after three completed transactions with no disputes. Detail at /how-it-works.

Every transaction includes a five-day post-delivery inspection window. From the moment the print is delivered, you have five days to confirm receipt or flag an issue. If you flag it, funds remain held while the dispute is reviewed.

If the listing was misrepresented, you receive a full refund and the seller provides a prepaid return label.

Sellers set their own list price. Every listing surfaces recent comparable sales for the same artist and edition — auction results and completed PIECES transactions, dated and sized — so buyers can negotiate against the same record the seller used to price.

Buyers can either buy at the listed price or submit a competitive offer.

No, by design. PIECES is a marketplace for editioned fine art prints, not a retailer. The five-day post-delivery inspection window protects against listings that were misrepresented; it does not cover buyer's-remorse returns. Buyers should commit only when they are confident in the work.

Sellers ship directly to buyers via FedEx, UPS, or USPS. The seller enters the tracking number in the app after the sale clears; the buyer sees tracking, and confirmed delivery starts the five-day post-delivery inspection window. Shipping cost is paid by the buyer and shown at checkout.

Anyone who can document what they sell. Sellers complete Stripe Connect identity verification before their first listing — government ID for individuals, business documentation for galleries and registered dealers.

Every listing requires a Certificate of Authenticity and the standard documentation set: front, back, signature, and edition-number photographs. Detail at /sellers.

Government ID through Stripe Connect for all sellers. Galleries provide additional business documentation; individual dealers go through listing-history review before their first sale.

Verified Seller status — the public badge — is awarded automatically after three completed transactions with no disputes.

After the buyer confirms receipt or the inspection window auto-closes, your payout is wired to the bank account connected to your Stripe Express account — typically two to seven business days to your bank.

PIECES Support reviews disputes on sales under $5,000 and contacts both parties within one to two business days. Sales of $5,000 or more follow a separate dispute process under PIECES Protected, detailed in /terms § PIECES Protected.

In either case, if the listing was accurate and matches what was shipped, the dispute is closed and your payout proceeds. If the listing was misrepresented, the buyer is refunded.

Every listing requires a Certificate of Authenticity — the document signed by the artist, publisher, or edition manager that confirms the print's edition, signature, and provenance. PIECES reviews the COA before publishing.

For transactions of $5,000 or more, our authentication partners conduct an additional documentation review covering artwork identification, edition placement, and signature comparison.

Three layers. First, every seller passes Stripe identity verification before listing. Second, every listing is reviewed by PIECES before going live — listings missing documentation or with photo-quality issues are flagged with specific guidance, not silently rejected. Third, listings of $5,000 or more carry additional authentication-partner review.

The system is not infallible; it is designed to make fakes expensive to attempt.

Contact support@pieces.market immediately with the transaction details. If the forgery is confirmed, PIECES reverses the transaction — the buyer is refunded, the seller's payout is reversed, and the seller is removed from the platform.

The detection-and-reversal pathway works as long as the buyer reports promptly; we cannot reverse transactions that have closed and aged out indefinitely.

Eight percent flat commission on completed sales, paid by the seller. No listing fees, no monthly fees, no scale discount, no surcharge.

Buyers pay shipping and applicable tax. Stripe processing (2.9% + $0.30) is passed through to the seller as a separate line item.

Note: New sellers receive their first 3 sales commission-free.

No. Listings are free to create. PIECES makes its money on completed transactions, not on listing volume.

No. Every cost a seller pays is itemized: 8% commission, Stripe processing, and any third-party escrow fees on high-value sales (passed to the buyer).

Every cost a buyer pays is shown at checkout: list price, shipping, applicable tax, and any third-party escrow fees on high-value sales.

Note: New sellers receive their first 3 sales commission-free.

Most prints ship within two to five business days of sale; transit time depends on origin, destination, and the carrier the seller selects.

Tracking is visible in the app from the moment the seller enters the tracking number.

Sellers select the carrier and the insurance level for each shipment. The five-day post-delivery inspection window is the platform-side protection: confirmed delivery starts the clock, and any issue reported within the window holds funds until the dispute is resolved.

The buyer, with the cost shown at checkout before purchase. Shipping is calculated based on the print's dimensions, weight, and destination; there is no flat shipping fee.

When the carrier records delivery with proof — a signature, a delivery photo, or GPS coordinates — your 5-day inspection window begins immediately. If you didn't receive the piece despite the carrier's confirmation, contact support@pieces.market and we'll investigate with the carrier.

When the carrier reports delivery without any of these proof signals, you have a 24-hour grace window during which the app will prompt you to flag non-receipt. Tap "I haven't received this" to open a dispute and pause the inspection-window clock pending PIECES Support review.

If 24 hours pass with no flag, the inspection window starts automatically and you still have the full 5 days from that point to report problems.

Not in v1. PIECES is currently US-to-US only — listings must originate from a US-based seller and ship to a US-based buyer. International shipping is planned for a future release.

Only if the listing was misrepresented. The five-day post-delivery inspection window is the dispute window — flag any issue (condition different from listing, signature missing, edition number wrong) and the dispute is reviewed.

PIECES is not a buyer's-remorse return platform; "I changed my mind" is not a valid return reason.

PIECES Support reviews disputes on sales under $5,000 and contacts both parties within one to two business days. Funds remain held while the dispute is open. If the buyer's claim is upheld, they are refunded and the seller provides a prepaid return label.

Sales of $5,000 or more follow a separate dispute process under PIECES Protected. Detail in /terms § PIECES Protected.

Account details (name, email, profile photo), seller verification documents (processed by Stripe and not stored on PIECES servers), listing documentation, transaction records, and standard usage data.

Full inventory in the privacy policy § Information We Collect.

Yes, anytime, via Settings → Privacy → Delete Account. Most data is removed immediately.

Completed transactions are retained for seven years for IRS reporting. Provenance certificates are retained indefinitely as immutable records — a print's chain of custody is the record, not your personal data. Detail in the privacy policy § Your Rights and Choices.

Yes. Profile → Data → Export generates a JSON archive of your account, listings, transactions, offers, and saved data, with a download link emailed when ready. Detail in the privacy policy § Your Rights and Choices.

Not at launch. PIECES launches as iOS-only in summer 2026. Android timing is not committed.

Summer 2026 on iOS. Join the waitlist on the homepage for early access.

Not at launch. The pieces.market website is the marketing site, plus public-facing storefront pages for sellers — but listings, offers, and transactions happen exclusively in the iOS app for v1.

A web app is not on the committed roadmap.